We will endeavour to pack and despatch your order within 3 working days of payment clearing. Delivery times may vary by region, but we would expect you to have your order within 2 or 3 days of despatch. Our stock availability is checked on a regular basis, and where possible we will display products which are out of stock as such. In the rare and unfortunate event that a product has not been marked as out of stock but is unavailable we will contact you to discuss waiting for the stock to arrive or cancelling your order.
All items, products and caravans on this website are, to the best of our knowledge, accurate and correct with most of these descriptions and pictures being taken from the manufacturers and suppliers themselves. Although we strive for 100% accuracy, occasionally mistakes may occur. Images are for illustration only, but where you have purchased something based on a picture which is incorrect, we will be happy to discuss a replacement or refund in line with the distance selling regulations.
Our orders are despatched either by Royal Mail or APC Logistics. We always endeavour to communicate effectively with our couriers to ensure that your order arrives on time, but this service is not guaranteed and we are not liable for any damage, loss or inconvenience suffered as a result of your order.
Delivery will be added to your order at the checkout. Our standard delivery charge is £10, with orders over £100 qualifying for free delivery.
For delivery to the Highlands and Islands please call our sales team for a postage quote. Any orders placed online for delivery to the Highlands and Islands will be held until a suitable delivery method is chosen and paid for.
Note: Where an order is placed around a Bank Holiday there may be a delay in the delivery of your order due to the large number of items travelling through the courier's systems. We (and our couriers) will always try and get your orders to you in a timely fashion, but where a Bank Holiday causes an unavoidable delay, we cannot be held liable or responsible.
Contact telephone numbers provided as art of the order process will only be used by ourselves and/or to the courier should they need to contact you regarding your delivery.
We will endeavour to notify you of when to expect your delivery, either by telephone or email, but we are only able to provide a date. Unfortunately we will not be able to specify a time for your delivery. If you are not available to sign for your order, the courier will leave you a card so that you can arrange redelivery with them yourself. If there are three unsuccessful delivery attempts, the items will be returned to us, and you will be liable to pay the £10 returned item fee plus the cost of redelivery.
The standard carriage price of £10 covers shipments up to 20kg, and does not cover items over 1.2m long or a parcel being sent to a 'remote area' (such as the Highlands or Islands). In these cases a surcharge will apply before the order can be processed. We will contact you to discuss this should the situation arise. In the case of lost/damaged goods, we ask you to report them to us. There will then be a delay of up to 28 days while the claim is investigated be ourselves and our couriers, before a replacement will be sent.
We are currently not offering international delivery. If, however, you require something delivering outside the UK, please contact our sales team who will be happy to assist in any way they can.
As a company, we adhere to the Distance Selling Regulations. If you need to return your goods, they should be returned within 7 working days of receiving them, and you should allow up to 30 working days to allow for refunds to be processed and paid to yourself.
If you are returning an item because it is not compatible with the product it was purchased to be used with, you have ordered the wrong product, or you simply decide you do not need the good anymore then the Distance Selling Regulations state that you must take reasonable care of the goods and we ask that you return them in an unused condition in/with the original packaging. Goods returned in this instance are returned at your own expense.
If you need to return the goods because we have made an error with your order or the description/specification for the goods is inaccurate then we will exchange the goods and either pay your postage costs or arrange collection of the item, depending on the goods requiring return.
All goods bought from Ropers Caravan World are covered by a full warranty unless otherwise stated. The standard warranty offered is one year, except where the manufacturer is offering a warranty extension. These warranties are designed to cover manufacturing faults and defects, and do not cover any damage caused by abuse or general wear and tear. In the case of awnings, any and all storm damage is not covered under the manufacturer's warranty.
If you feel your goods are faulty, please contact us before attempting to return the goods, as we may be able to solve the issue without the need for a return of the goods. Please include photographs of any damage/fault when you contact us. If we require a return of the goods, we ask that you keep them clean and preferably return the item in the original packaging. A full description of the fault must accompany the item. If a fault is found within the first 28 days of you receiving the goods, we will cover the cost of your postage, or arrange collection of the item, where a receipt for the amount can be provided. We ask that you allow up to 28 working days for the refund of your postage. If the fault is found outside of this 28 days, the cost of the return will not be covered by Ropers Caravan World.
We reserve the right to test all goods deemed faulty upon return and/or ask the manufacturer to inspect the goods.
If, at our discretion, we accept your return outside of these terms, this will be subject to a restocking fee of a minimum of £10 or a maximum of 25% of the sale price of the goods. We will not cover the cost of any return postage.
Please contact Abi Swift about any returns email@example.com or 01748 818 666
Please address all returns
FAO Abi Swift
Internet Sales, Ropers Leisure, Gatherley Road, Catterick Bridge, DL10 7SL